What do you do when your Facebook page doesn’t work correctly? What do you do when you have a Facebook page issue? Do you contact Facebook? Well, you CAN do that…just don’t expect a quick response. Maybe the proof that Google+ is not a ghost town of a social network is the great feedback I received on the that network – not Facebook.
What is a Facebook Page and how does it differ from an personal profile. Boiling it all down to the bare essential – profiles (timelines) are for people while pages are for brands/companies/organizations.
According to Facebook.com, a page is defined as:
Pages are for businesses, organizations and brands to share their stories and connect with people. Like timelines, you can customize Pages by adding apps, posting stories, hosting events and more. Engage and grow your audience by posting regularly. People who like your Page and their friends will get updates in News Feed.
Let me be the first to say that I’ve used Pages and enjoy their features. I’ve served as admin for as many as five and now four. I am the page creator or HRtoWHO’s Facebook Page and have updated the page information several times – but I am no longer able to do so.
The question is – WHY?
I quickly discovered a common thread on the Facebook help pages. This thread is in two parts and combine to make my delima.
Facebook is great when it works and, for the most part, it works for the majority of the time.
Facebook is not great when it doesn’t work and, for the most part, you just sit and wait for a response from Facebook. (For example, I submitted more than one trouble ticket and have expected my “email response shortly” for days.) The posts of others on the forums are evidence that I am not the only one.
1+2 = I am not able to update my site information. And, to be honest, I am clueless about why. I’ve received no notices from Facebook stating that the page had an issue. I’ve checked my email – and spam for safe measure – to make sure I’ve not received anything from Facebook. I have not.
Adding to the Equation
I was curious after not receiving any response from Facebook on what to do. This is when I added a third option to the equation.
What did I do? I posted a comment on Google+ in the Social Media Today Toolbox community and I received feedback. This is evidence of what I mentioned earlier – Google+ is NOT a ghost town. I think the ghost town is where the Facebook helpers are hiding.
While an answer isn’t clear I thank those who did comment in the SMT community. I acknowledge that this isn’t the equivalent of Google+ reps responding when Facebook did not. No, this simply references the irony.
My Facebook Page Issue
I am able to post as myself and as the page on my HRtoWHO page (http://www.facebook.com/hrtowho). I am able to update privacy settings and add admins but I am not able to update page information. The following steps have been completed in my attempt to correct the issue:
Verified that I could make changes to my other pages.
Attempted to make the change as myself and as the page.
Unpublished the page and republished it.
Added another admin and attempted to update information as the other person.
Attempted on both Mac and PC – just in case.
Sent feedback to Facebook.
Posted Facebook question.
Waited to see if it corrected itself.
I did notice that the URL defaults to tab “public” when I try to update the info.
Suggestions and Comments
I am opening this post to suggestions and comments in hope that someone may have experienced similar. Has this happened to you? If so, how did you fix the problem? Did you contact Facebook and get a response?
Resources & Additional Reading: